Category: Practice & Health News

Casual Medical Receptionist Role

• Based in Balgownie Village, just 5 minutes north of Wollongong.
• Friendly, hard-working team passionate about delivering excellent patient care
• Casual hours; On-call Basis

The Role

We are seeking a friendly Medical Receptionist to join our team at Balgownie Village General Practice. This is a Casual role with variable hours and shifts, able to cover annual and sick leave at short notice as well as adapt with any changes in our doctors’ schedules. We are ideally after someone who can work between the practice hours of Monday – Friday 7.15am – 6.00pm.

Reporting to the Practice Manager and working alongside our other medical receptionists, you will be responsible for:

• Meeting and greeting patients, guiding them through the registration process and providing superior customer service
• Scheduling appointments efficiently and pro-actively managing the appointment book to ensure effective use of our doctors’ time
• Either opening or closing the practice as needed
• Entering patient data, ensuring accuracy and confidentiality
• Processing and receipting all payments
• Managing phone and email queries
• Assisting in maintaining practice cleanliness by tidying up consulting rooms before and after patient use and at the end of the day
• Providing general administration duties as required
• Participating in staff meetings and training

You are:

• Customer-focused and make patient care the top priority
• Pro-active; continuously seeking ways to improve and streamline processes
• A strong team player who positively contributes to work culture
• Approachable, reliable and dependable
• Willing to go the extra mile when required
• Authorised to work in Australia

In addition, you have:

• Demonstrated receptionist experience in a medical practice, preferably a general practice (although other related experience will also be considered such as dental, optometry, pharmacy experience)
• Excellent computer skills including medical practice software (e.g. Medical Director & PracSoft would be highly advantageous); knowledge of MS Word; scanning and uploading incoming patient information to patient records
• Working knowledge of medical billing procedures and the ability to process Medicare and other payments
• A basic understanding of general practice and surgical MBS item numbers
• Strong communication and interpersonal skills
• Solid time management and organisational skills
• Mature and sensitive approach when dealing with the patients
• A “can do” attitude
• Completion of an accredited medical receptionist course/knowledge of medical terminology or equivalent is desirable but not essential.

To apply for this role, please submit your CV to marina@bsfmedical.com.au or Contact Marina on 4285 2630.  Only successful applicants will be contacted for interview.

Did you know you can access your Immunisation Record online through your My Gov Account or on Express Plus Medicare App?

You may need an Immunisation History Statement for child care and school enrolment, or employment at certain workplaces.  The statement is also handy to confirm your child’s vaccinations are current.

With the upcoming Flu Season your annual Flu Vaccination will also be recorded.

Your Immunisation history statement will record your COVID-19 vaccines also.  You can use this as proof of your COVID-19 vaccination status.

 

 

 

Our Annual Government Funded Flu Vaccines for 2021 have arrived.

You are eligible for the gov-funded vaccine if you are :

• Pregnant
• Over 65
• Aboriginal or Torres Strait Islander
• Aged between 6 months to <5 years
• Anyone over 6 months of age with a chronic condition at increased risk of influenza illness.

( If you are unsure of your eligibility please consult your doctor)

Eligible patients will be able to obtain their flu shot from our Government funded stock, while our other patients are welcome to obtain a script from their doctor and either the GP or the nurse can administer the vaccination. Please note that appointments are still required for this option.

Little Practice Big Heart

Recently our practice was lucky enough to win a AED through St Johns Ambulance Australia. Its now been installed and we have had our training to use this device.

As per the St John’s Ambulance Website, access to an AED during sudden cardiac arrest can make a life saving difference.

Using a defibrillator combined with CPR can increase survival rates during sudden cardiac arrest by up to 70%.

 

Some of these defibrillators are available in the wider community and will talk you through the steps if you ever need to use one.  The defibrillators are designed to check if the heart needs shocking and wont shock if not required.

Our practice will now be sending out SMS appointment reminders to all patients. Patients can confirm or cancel most appointment types using this service. To opt-out of SMS notifications or for more information contact our friendly receptionists on 42852630.

• Friendly, hard-working team passionate about delivering excellent patient care
• Casual pool: on-call; fill-in role to cover days-off, sick leave, and annual leave

The Role

Our little practice with a big heart is excited to open a role for a Medical Receptionist to join our casual pool.

We are hoping to find someone with medical reception experience who would thrive in a practice situated in the beautiful Balgownie village in the Northern Illawarra.

The receptionist in a practice like ours is one of the most important roles within the practice. Being the first point of contact for our patients we are looking for someone with great customer-facing skills to join our front desk team.

As a member of our casual pool, the successful applicant will be able to work variable hours and shifts, to cover days off and annual leave, sick leave at short notice, as well as adapt to any changes in our doctors’ schedules. Our practice hours are Monday – Friday 7.15am – 5.30pm, with the possibility of Saturday mornings in the future.

Reporting to the Practice Manager and working alongside our other medical receptionists, you will be responsible for:

• Meeting and greeting patients, guiding them through the registration process, and providing superior customer service
• Scheduling appointments efficiently and pro-actively managing the appointment book to ensure effective use of our doctors’ time
• Either opening or closing the practice as needed
• Entering patient data, ensuring accuracy and confidentiality
• Processing and receipting all payments
• Managing phone and email queries
• Assisting in maintaining centre cleanliness by tidying up consult rooms before and after patient use and at the end of the day
• Providing general administration duties as required
• Participating in staff meetings and training

You are:

• Customer-focused and make patient care the top priority
• Pro-active; continuously seeking ways to improve and streamline processes
• A strong team player who positively contributes to work culture
• Approachable, reliable, and dependable
• Willing to go the extra mile when required
• Authorised to work in Australia

In addition, you have:

• Demonstrated receptionist experience in medical practice, preferably a general practice (although other related experience will also be considered such as dental, optometry, pharmacy experience)
• Excellent computer skills including medical practice software (e.g., Medical Director & PracSoft would be highly advantageous); knowledge of MS Word; scanning and uploading incoming patient information to patient records
• Working knowledge of medical billing procedures and the ability to process Medicare and other payments
• A basic understanding of general practice and surgical MBS item numbers
• Strong communication and interpersonal skills
• Solid time management and organisational skills
• Mature and sensitive approach when dealing with the patients
• A “can do” attitude
• Completion of an accredited medical receptionist course/knowledge of medical terminology or equivalent is desirable but not essential.

Please note that previous experience as a medical receptionist is an absolute requirement for this role. Thank you.

If this sounds like you or someone you know we’d love to hear from you.

To apply send your resume to jobs@balgowniegp.com.au

For questions about the role email: marina@bsfmedical.com.au

Applications close COB – Monday 18^th January 2021.  Applicants who are successful in gaining an interview will be contacted by Monday 25^th January 2021.

NSW Health have today confirmed a COVID-19 case has been detected in the Illawarra area. Use the NSW health link in this post to check if you have attended any of the listed locations on the specified dates.

If you have or think you may have attended these places you must follow the NSW Health directives to self-isolate and get tested immediately.

You MUST NOT attend our practice if you have ANY Covid-like symptoms, or if you have attended any of the places listed on the dates listed; until you have had a negative COVID test result and you are free of symptoms.

ALL PATIENTS ATTENDING OUR PRACTICE MUST WEAR A MASK.

The pathology collectors at our clinic DO NOT do COVID testing.

Use the link below to find a Testing clinic near you. There are appointment based, drive-through, walk-in and popup clinics throughout the Illawarra area.

Find a COVID testing clinic near you